Operational Policies

Our Website:

Photos & graphics are for informational purposes only. Actual product may vary slightly from those shown.

All products on our site can be ordered through our "secure" shopping cart complete with available options. Special instructions can be sent to us with your order. Our shopping cart is equipped with up to 256-bit encryption, 2048-bit root provided by GeoTrust for your protection.


GeoTrust encryption provides the same level of encryption that is used by most of the major banks to process their transactions. To receive this SSL certificate, NeedCasters.com went thru a complete ownership verification process. GeoTrust True BusinessID SSL certificates provide one of the fastest encryption processes in the industry. GeoTrust is one of the largest suppliers of encryption certificates in the world!

Click the Seal to Verify - We chose GeoTrust SSL for secure e-commerce and confidential communications.


Safety, Security, and Fraud Protection. USAePay ensures this with every transaction. USAePay takes pride in their high level security, making it their number one priority to make sure our transactions are processed securely. USAePay uses multiple third-party security companies to ensure that our security is always meeting the strictest of industry security standards. .

As one of the first payment gateways to become Level-1 PCI compliant, USAePay is committed in ensuring that all processed, stored or transmitted credit card information maintain a completely secure environment. USAePay updates our PCI guidelines based on updates of regulations and requirements through our annual Level-1 audit. This audit includes scanning our system thoroughly and submitting a complete Report of Compliance (RoC) to the PCI Security Standards Council.


If you have a PayPal account and prefer to use that for payment, Needcasters.com is a PayPal Verified merchant and can offer you a secure transfer to your PayPal account to complete your transaction.


Just choose "Checkout with PayPal" directly in the shopping cart or from the list of available payment options at Check-out. This is the fastest check out. ALL of your information will be obtained from PayPal so you don't have to type anything. Just push the button.

Shipping:

We ship ONLY to the Continental United States, Alaska and Hawaii.

We only ship via UPS. We've decided not to ship via USPS as their package tracking is not to the same standard as UPS while their prices are almost the same.

Orders are processed Monday thru Friday excluding holidays. Orders received prior to 12:30 Eastern Time are processed the same business day. After 12:30 Eastern Time they are processed on the following "business day". DO NOT assume that, by choosing UPS Next Day Air, you will receive your products tomorrow. Orders received on non-business days are processed on the following business day.

Returns:

Please open and inspect your purchase within five business days of receipt and notify us of any problems. No returns with be accepted after 30 days. Any product that you purchase on NeedCasters.com may be returned as long as the product has NOT BEEN USED. YOU MUST OBTAIN AN RGA # FROM US PRIOR TO RETURNING THE PRODUCT. If there was a mistake on our part, we will pay for all expenses involved in getting the incorrect products back and the correct products to you. If you ordered the wrong item or size or you just want to return the product, you are responsible for the return shipping. There MAY be a restock fee of up to 15% for certain casters. This fee, if charged, will be deducted from your refund. Please send us an email letting us know that you are returning your purchase or if you need help in reordering the correct product. Once received, we will process a credit to you for the merchandise only.

Warranties:

NeedCasters.com is not a manufacturer. We will pass on to you whatever warranty we receive on the products that we sell. As all manufacturers have different warranties, we will do our best to stand behind the products we sell. Your satisfaction is our ONLY priority!

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