1. ARE YOU SURE THAT CHAIR ONLY NEEDS 4 CASTERS? DID YOU COUNT THEM?|
2. If ordering a 3/8" Grip Ring Stem, please verify your measurements. 95% of all customer returns are 3/8" Grip Ring Stems where the customer measured incorrectly and really needed 7/16". You may even get a phone call or an email from us to verify your measurements. It's costly for you to have to exchange casters due to a measuring error.
Click here for help in determining what type of stem you need and how to measure for the correct fit.
3. I ONLY NEED ONE CASTER. WHY SHOULD I BUY A SET OF FOUR OR FIVE?.
Caster wheels wear like tires and should be replaced for a safe and even ride. In addition, there are slight differences to each caster made by other caster manufacturers. This difference could also cause an unsafe, uneven ride if all casters are not replaced at the same time.